We've partnered with FedEx to provide you with reliable, efficient deliveries and hassle-free returns. For returns, use one of FedEx's 40,000 drop-off points or schedule a free doorstep pick-up, with all costs covered for a seamless experience.

We display the estimated dispatch time for each product on its product page. This way, you'll always know when to expect your order to be on its way.

Once dispatched, your order typically arrives within 1-2 days through our FedEx next-day delivery service. Please note that orders made on a weekend will be delivered on the next working day. You can easily track your order using the FedEx app or provided tracking link, offering real-time updates on your delivery progress.

Our delivery fee structure is designed to put your first:

1. Free Delivery: Enjoy free delivery on all orders, with no minimum spend required.
2. TBYB Orders: For "Try Before You Buy" orders, there's a flat £5.00 delivery fee to cover potential multiple bat deliveries.

Our aim is to offer competitive delivery rates and provide access to the widest selection of cricket brands available online.

We currently don't ship internationally, but it's a priority for us. We're working on an international delivery service with our logistics partner for a convenient and fast global experience. Stay tuned on our social media for updates on this exciting feature!

We make returns hassle-free with pre-packaged, pre-paid returns labels in every order. Standard returns are free, while Try-Before-You-Buy (TBYB) orders have a small restocking fee, applied only after successful returns. This fee covers minimal admin processing costs.

We've teamed up with FedEx to simplify returns. You have two easy options:

Option 1: Drop off at FedEx Retail Points.

1. Repackage the item in its original packaging.
2. Apply the provided pre-packaged returns label.
3. Drop it at one of FedEx's 40,000 drop-off points.

Option 2: Schedule a Pickup.

1. Repackage the item.
2. Apply the provided returns label.
3. Schedule a pickup here.

Remember, only unused and resale-ready items qualify for refunds. Returning to the correct brand is crucial. We value your feedback and strive to enhance your experience. Please share your suggestions.

We don't offer exchanges for returns currently to keep the process efficient. However, if you'd like an exchange policy in the future, please reach out. Your feedback is valuable, and we're open to exploring this option.

For standard orders, you have 14 days to initiate a return. Try-Before-You-Buy (TBYB) products also have a 14-day return window, starting from the expected delivery date.

Absolutely! Every order comes with a pre-packaged, pre-paid returns label, ensuring a hassle-free and convenient return process for you.

You have multiple payment options to choose from, including credit cards (Visa, MasterCard, American Express, Discover), debit cards (Visa Debit, MasterCard Debit), and digital wallets (Apple Pay, Google Pay). We also offer Klarna for 'buy now, pay later' or instalment plans, although it's not available for Try-Before-You-Buy (TBYB) products.

Yes, the prices of products displayed on The Cricket Store include VAT.

Payment on The Cricket Store is processed at the time of order placement. When you confirm your purchase at checkout, your selected payment method will be charged for the total order amount, inclusive of taxes and delivery fees. If your order is canceled before dispatch or production, you'll receive a refund for the item's value.

To apply a discount: 1. Add items to your basket. 2. Click the cart icon to view your basket. 3. Proceed to checkout, enter your discount code, click "Apply," review the updated total, and complete your purchase.

We offer Klarna, providing 'buy now, pay later' and installment options for your convenience. However, please note that Klarna is not available for Try-Before-You-Buy (TBYB) products.