RETURN & REFUND POLICY

1. INTRODUCTION

Welcome to The Cricket Store Platform (Platform), where The Cricket Store, company number 12774526 (The Cricket Store, we, our or us) connect customers (you, your or Customer) with a wide array of vendors (Vendor) offering exceptional products. As an intermediary platform, we're committed to providing a seamless shopping experience for both vendors and customers.

This document sets out the return and refund policy (Terms) applicable to all orders for products (Order) made via the Platform.

Please familiarize yourself with our comprehensive return and refund policy (Terms) below before completing your Order. These Terms will apply to Orders. By placing an Order, you acknowledge and agree that you have read and accepted these Terms as well as our Privacy Policy found here, so please read them carefully.

Changes in these Terms will not affect any Orders made before the date of change; however, it is your responsibility to ensure that you are familiar with the latest version of these Terms at the time you place an Order.

If there is anything you do not understand in these Terms or do not agree with, please do not proceed with placing an Order. You may contact us at info@thecricketstore.uk with questions.

2. STANDARD PURCHASES

Our platform endeavors to ensure satisfaction throughout your shopping journey. Here are the guidelines for returns and refunds related to standard purchases:

2.1. Return Period
Upon receiving your Order, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to initiate a return without giving any reason. This cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the relevant goods.

2.2. Exercising Right to Cancel
To exercise the right to cancel, you must inform The Cricket Store of your decision to cancel the contract of purchase by a clear statement to it in writing within the 14-day cancellation period, by emailing The Cricket Store at info@thecricketstore.uk or using the ‘contact us’ form on the Platform. After notifying The Cricket Store of your cancellation, you then have an additional 14 days to return the Goods to the Vendor.

2.3. Deduction for Loss in Value
The Vendor may make a deduction from any reimbursement issued to you for loss in value of goods supplied, if the loss is the result of unnecessary handling by you. However, you acknowledge and agree that damaged or used products are not eligible for refunds. If the product is used or damaged, the Vendor will not accept the return and you will be charged the total cost of the products. You acknowledge and agree that all delivery fees are non-refundable.

2.4. Refund Payment Method
The Cricket Store will use the same payment method for issuing any refund owed to you by using the method you used for your initial payment, unless expressly agreed otherwise.

2.5. Return Process
Please use the provided FedEx returns label to send the product back to the relevant Vendor. It is important to ensure that products are returned to the correct Vendor, as otherwise additional charges may apply and you may not be entitled to receive a refund.

2.6. Vendor Interaction
Upon receiving the returned products, Vendors will confirm the return in the Platform's system. They can choose to "confirm return" or "report an issue." If there are no issues and the Vendor confirms the return, you will be automatically granted a refund.

2.7. Issue Resolution
If the Vendor reports an issue, the refund process will be temporarily paused until the issue is reviewed by us. Following our review, we will approve or decline the refund. If we approve the refund, we will grant you a refund. However, if the refund is declined (for example, the product is used or damaged in any way), you will not be refunded, and the product will be returned to you.

3. TRY BEFORE YOU BUY (TBYB) PURCHASES

For some products available via the Platform, customers can ‘try before you buy’. For Customers who place Orders via the Platform’s TBYB program, the following policies apply:

3.1. Deposit and Restocking Fee
When opting for TBYB, you will not pay for the product upfront, however:

 3.1.1. At the time of placing an Order, you will make payment of a deposit (as indicated at checkout) for ‘trialling’ the products; and

 3.1.2. You agree to pay a restocking fee for products that you do not keep (e.g. if you choose to return the product). The restocking fee will be pre-determined and indicated to you at the time of placing your Order.

3.2. If You Choose to Purchase
If you choose to purchase the trial products